- Please note that we operate a strict 13 stone (83kg) riding weight limit. Riders may be asked to use our scales to check their weight prior to riding. HBRS reserve the right to refuse any riders who exceed this limit on the day without refund so accurate information is essential to avoid disappointment.
- All riders must ride an assessment lesson to demonstrate their ability to control a horse in walk, trot and canter prior to joining an escorted hack. HBRS reserve the right to refuse a rider deemed to be an unsuitable standard to hack. If a ride is refused a led walkout, the equivalent price of the purchased hack, will be offered. Alternatively, you will only be charged for the lesson and the remainder of the monies will be banked for no more than 3 months to be put towards a further lesson. Refunds will not be given.
- Please be aware that we cannot accept children younger than 6yrs for lessons of any type.
- We can offer children of 4yrs + led pony rides in our front paddock or yard.
- Current standard and appropriate personal protective equipment must be worn when riding. Suitable boots with a low flat heel and if providing your own safety helmet, it must bear the British Safety Kite Mark: PAS 015.
- HBRS is a NO SMOKING AREA, and we would ask that this is respected at all times when entering the yard.
- Ample car parking space is available but please adhere to our 5 MPH speed limit when driving into the yard as there are often horses and children passing through.
- Advance payments are required to secure all bookings. These can be made via debit or credit card through the Booking Office on 0208 508 8866. We do not accept AMEX.
- We operate a 24-hour cancellation policy which enables you to reschedule or receive a refund. Refunds will incur a £10 per person charge. Please call the booking office to cancel and if closed leave a message. Cancellations or no shows on the day for any reason will be charged in full
- Cancelled lessons that have been 'banked' to book at a later date must be rescheduled within a 3 month period or they will be lost
- Gift vouchers are valid for 6 months from the date of purchase and are non-refundable
- Money saving Accounts and Block bookings are available on request. These are valid for 3, 6 and 12 months and are all non-refundable. Please enquire at the Booking Office for more information
- Our Booking Office is open Monday, Wednesday, Thursday and weekends between 9:30am-5pm
- Please note that the riding school is closed every Tuesday and Friday as well as Bank Holidays
- Complaints can be made directly to Philippa Dowsett, Manager during working hours either in person, by telephone or direct email office@highbeechridingschool.co.uk
info@highbeechridingschool.co.uk